Accreditation
As the largest primary health center in the state of Alabama, Franklin is committed to providing the best quality services available. In 1998, Franklin became the first primary health center in the state of Alabama to attain such an accreditation. In keeping with our dedication to quality, Franklin has maintained accreditation with the Joint Commission. To learn more about these accrediting organizations please read below or click on their logo.
Who is The Joint Commission?
The Joint Commission standards is an independent, not-for-profit organization, established more than 50 years ago. They are governed by a board that includes physicians, nurses, and consumers. The Joint Commission sets the standards by which health care quality is measured in America. Joint Commission Acceditation is required for hospitals but optional for physician offices.
What Does The Joint Commission Do?
The Joint Commission evaluates the quality and safety of care for nearly 15,000 health care organizations. To maintain and earn accreditation, organizations must have an extensive on-site review by a team of Joint Commission health care professionals, at least once every three years. The purpose of the review is to evaluate the organization’s performance in areas that affect your care. Accreditation may then be awarded based on how well the organizations met Joint Commission standards.
Addressing Concerns
Since 1998 Franklin Primary Health Center, Inc. has been accredited by The Joint Commission . As a Joint Commission accredited organization, we are committed to quality and safety.
If you have a concern regarding the quality of care or safety at Franklin Primary Health Center, Inc., please contact Administration at (251) 434-8177. If we cannot resolve your concern, then you may contact the Joint Commission at (800) 994-6610 or complaint@periodjointcommission.org
Who is NCQA?
The National Committee for Quality Assurance (NCQA) is a private, 501(c)(3) not-for-profit organization. Their sole focus and mission is to improve health care quality. NCQA was founded in 1990 and helps to push the issue of health care quality to the national forefront. The NCQA seal demonstrates a commitment to quality healthcare and serves as a badge of honor for all health centers that earn it. When Health Centers earn this seal, it sends the message that that entity values quality and patient care above all else. Their recognition of Patient Centered Medical Home status denotes a health center’s commitment to the delivery of patient- centered care through a team of multi- disciplinary members whose primary focus is to deliver quality, patient- oriented, efficient care.
NCQA and Franklin Primary Health Center
Franklin Primary Health Center is proud to say that we have earned this seal through an organized effort of our employees. The process included gathering documents to meet a total of six elements. Each of those six elements required in depth documentation to validate the quality of care delivered within our organization. Franklin pulled together a team of providers, case managers, nursing staff, medical records staff, performance improvement staff, and office managers to pursue this endeavor. Through a concerted effort on the part of those mentioned above and many more, we were able to achieve Patient Centered Medical Home Level Three recognition for seventeen of our sites.
