Patient Rights & Responsibilities

Patient Rights

As a patient of Franklin Primary Health center, Inc., you have the following rights:

  • To be treated with respect, consideration, dignity and to receive high quality healthcare
  • To not be discriminated against in the delivery of healthcare services
  • To be assured of confidential treatment and to authorize the release of identifiable healthcare and other personal information
  • To review and receive copies of your medical records and/or request that your records be amended
  • To choose your healthcare provider.
  • To be informed of your medical condition, treatment plan, and expected outcome
  • To receive accurate, easily understood information and to request assistance or be represented by parents, guardians, family members, or others in making informed healthcare decisions
  • To refuse treatment and refuse to participate in research
  • To be informed of the names, functions, and credentials of all persons providing service to you and to received the names and telephone numbers of management
  • To be informed of available services, hours of service, and after hour coverage
  • To have a fair and efficient process for voicing grievances and recommending changes to management

Patient Responsibilities

As a patient of Franklin Primary Health Center, Inc., you have the following responsibilities:

  • To give truthful and accurate information about your health and past medical treatment
  • To ensure that you fully understand and follow the treatment plan prescribed by your healthcare provider
  • To inform your healthcare provider of any changes in your condition or of any adverse reactions to the treatment plan
  • To keep appointments and inform the center in advance when you are unable to keep an appointment
  • To pay for services rendered in accordance with the fee policy and to provide truthful and accurate financial and/or insurance information to allow for appropriate billing
  • To become informed of and to follow health center rules and regulations concerning patient care and conduct.