PHARMACY TECHNICIAN

Pharmacy Technician

Department: Pharmacy

Reports To: Director of Pharmacy; Pharmacist

Classification: Non-Exempt

Job Summary

The Pharmacy Technician is accountable to the Pharmacist and Director of Pharmacy and assists in carrying out the daily activities of the Pharmacy department.

Essential Duties and Responsibilities

• Prepares prescriptions for dispensing by the Pharmacist and fills stock replacements.
• Makes requisitions for drugs and supplies with professional guidance from the Pharmacist and/or Pharmacy Director.
• Assists in controlling stock, except controlled substances; pre-packages drugs; prepares stock solutions and written formulas; receives, signs, and stores stock items; and ensures all items are checked by the Pharmacist and/or Pharmacy Director.
• Helps maintain an orderly and clean environment within the department, including pharmacy stock, supplies, and equipment.
• Monitors inventory and completes requisitions as needed.
• Maintains files for prescriptions, purchase orders, stock orders, and requisitions.
• Receives, inspects, and verifies all credit returns.
• Removes or recommends removal of unneeded, deteriorated, or outdated drugs from stock and prepares items for return or disposal.
• Assists with monthly physical inventory.

Additional Duties

• Establishes and maintains patient accounts.
• Posts charges, payments, and adjustments.
• Prepares daily deposits.
• Reconciles daily receipts to daily reports.
• Files and labels prescription refills written by physicians.
• Assists the Pharmacist with other housekeeping duties.
• Performs any other related duties as instructed by the Pharmacist and Director of Pharmacy.

Customer Satisfaction

Must provide excellent customer service to patients, visitors, and co-workers at all times in a professional and courteous manner.

• Provides assistance in resolving customer concerns.
• Coordinates with other departments to resolve issues.
• Protects customer confidentiality.
• Maintains a clean, safe, professional, and welcoming environment.
• Treats customers as welcome guests and provides a warm and sincere greeting.
• Presents a professional appearance in dress and grooming by adhering to the dress code policy.
• Demonstrates the values of the organization.
• Follows through timely on commitments made to customers.
• Takes ownership of attitude toward Service Excellence.

Privacy Rule Compliance Requirements

• Adheres to HIPAA Privacy Rule policies and procedures.
• Completes Privacy Rule compliance training annually or as revisions are made.
• Protects FPHC patient medical privacy.
• Maintains patient information in compliance with national standards.
• Provides appropriate security of FPHC patient records.

Health and Safety

• Adheres to safety policies and procedures.
• Completes annual Safety and Hazard Communication training.
• Uses universal precautions and complies with safety standards and procedures.
• Maintains knowledge of OSHA and CLIA requirements to ensure compliance.

Protected Health Information (PHI) Access

Restricted: This position is classified under Ancillary Providers and is granted restricted access according to specific job duties and applicable privacy policies and procedures.

Qualifications

Education/Experience: Successful completion of a Pharmacy Technician training program with a minimum of one year of related work experience.

Knowledge, Skills, and Abilities: Ability to perform light lifting and repetitive physical activity. Must be computer literate and able to communicate clearly. Requires excellent interpersonal skills and professional working relationships with staff and the public. Must possess knowledge and understanding of cash internal controls and reconciliation of daily receipts.

Certifications, Licenses, and Registrations: Pharmacy Technician certification.

Other Qualifications: English as first language preferred. Bilingual and bicultural candidates will be considered.

Physical and Mental Demands

Work is stressful in nature, and the employee must be able to handle stressful situations appropriately. Requires light lifting, repetitive physical activity, attention to detail, accuracy in transactions, and the ability to read and distinguish letters from symbols at various distances and angles. Requires frequent standing, walking, reaching, and stooping.

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