July 7, 2026 
Mobile 
Full-time Assistant Office Manager
Department: Operations
Reports To: Director of Operations
Supervises: Non-Medical Staff in the absence of the Office Manager
Classification: Non-Exempt
Job Summary
The Assistant Office Manager provides operational support to the Office Manager by assisting with the daily management of clinic operations, supervising non-medical staff in the Office Manager’s absence, coordinating administrative functions, and supporting efficient patient flow. This position also assists with supplies, equipment management, facility operations, customer service, and other duties as assigned.
Essential Functions
- Assist in planning, coordinating, and evaluating work assignments for non-medical personnel.
- Provide backup support to the Office Manager and non-medical staff.
- Assist with coordinating work assignments, space utilization, staff duties, equipment needs, and training.
- Support budget coordination and implementation of cost-saving initiatives.
- Assist employees, supervisors, and department heads in resolving work-related issues.
- Supervise front desk personnel and oversee daily front desk operations to ensure efficient patient flow.
- Resolve customer service concerns by coordinating with appropriate departments.
- Oversee daily opening and closing procedures, including management of the answering service.
- Assist with employee performance evaluations as assigned.
- Monitor, order, and delegate responsibilities for office supplies in accordance with organizational policies.
- Serve as custodian of facility keys.
- Assist with facility maintenance by identifying issues and coordinating repairs.
- Perform duties related to other operational roles as needed.
- Support compliance with personnel policies, safety regulations, and health requirements.
- Perform additional duties as assigned by the Office Manager or Chief Operating Officer.
Customer Service Expectations
- Provide exceptional customer service to patients, visitors, and coworkers.
- Maintain confidentiality of patient information.
- Promote a clean, safe, professional, and welcoming environment.
- Demonstrate professionalism in appearance and communication.
- Take ownership of Service Excellence and follow through on commitments to customers.
Qualifications
Education & Experience: Associate’s or Bachelor’s degree in Business Administration, Management, or a related field with three (3) years of relevant experience, or an equivalent combination of education, training, and management experience in a medical setting.
Knowledge, Skills & Abilities:
- Knowledge of office management principles and organizational policies.
- Ability to plan, coordinate, and direct administrative operations.
- Strong written and verbal communication skills.
- Experience supervising, training, and evaluating staff.
- Excellent organizational and time management skills.
- Ability to communicate effectively with patients, staff, and visitors.
Health & Safety
- Comply with all organizational safety regulations and policies.
- Complete annual Safety and Hazard Communication training.
- Maintain knowledge of OSHA and CLIA requirements.
- Participate in required health screenings and immunizations.
HIPAA & Privacy
- Comply with HIPAA Privacy Rule policies and procedures.
- Complete required annual HIPAA training.
- Protect the confidentiality and security of patient information.
Classification: Non-Exempt
