LEAD LABORATORY TECHNICIAN

Lead Laboratory Technician (MLT or MT)

Department: Laboratory

Reports To: Clinical Laboratory Technical Supervisor

Supervises: MA/Lab Technician

Classification: Non-Exempt

Job Summary

To meet Joint Commission, CLIA, and quality treatment requirements, the Lead Laboratory Technician identifies training needs and ensures that each individual performing laboratory tests receives regular in-service training and education appropriate for the type and complexity of laboratory services performed. This includes arranging auxiliary nursing staff training annually and as new staff are hired.

Essential Functions

• Conducts annual, semi-annual, and as-needed competency evaluations for all laboratory testing personnel of any department.
• Coordinates with the Laboratory Supervisor to ensure an accurate written list of responsibilities for each individual in the laboratory, specifying the level of activity each is authorized to perform, whether supervision is required for specimen processing, test performance, or results reporting, and whether director review is required before reporting patient test results.
• Assists with laboratory coverage when personnel are short or out within the Franklin network.
• Provides on-site training where feasible and acceptable.
• Ensures competent levels of staffing are maintained throughout the testing process.
• Ensures inventory and supplies are valid for all centers and assists with new testing implementation.
• Follows up on training needs upon any PI, QA, or Operations finding.
• Analyzes and prepares specimens for examination.
• Performs phlebotomy on children, adults, and older populations.
• Performs and documents quality controls, quality assurance, and maintenance.
• Performs routine lab procedures, including but not limited to HbA1c, urine, Strep A, glucose, urine dip, urine HCG, PT/INR, etc.
• Checks invoices for insurance and diagnosis accuracy.
• Remits medically necessary diagnosis codes from medical records review.
• Meets the functional duties of a Lab Technician.

Additional Responsibilities

• Performs advanced and higher complexity testing as certification allows.
• Analyzes and prepares specimens for examination.
• Analyzes and evaluates test results and relays these results to the Lab Director and Physicians.
• Assists in the development and implementation of lab procedures.
• Maintains proper records.
• Processes Reference Labs’ specimens.
• Distributes results, including “Alert Values.”
• Disinfects and organizes the lab area.
• Performs other lab supportive duties as delegated.

Customer Satisfaction Requirements

Must provide the very best customer satisfaction to patients, volunteers, visitors, and co-workers at all times in a professional and courteous manner. Provides assistance in resolving customer concerns. Coordinates efforts and interfaces with other departments to resolve problems. Actively protects customer confidentiality. Actively keeps the environment clean and safe with a professional and welcoming image. Always treats customers as welcome guests and provides a warm and sincere greeting. Consistently presents a professional appearance in dress and grooming by adherence to the dress code policy. Effectively and regularly demonstrates the values of the organization. Effectively involves customers in decisions that affect them. Follows through in a timely manner on commitments made to customers. Takes ownership of attitude toward Service Excellence.

Performance Standards

Performance will be evaluated by the Lab Director or designee annually, wherein a satisfactory overall rating is considered a minimum acceptable level of performance.

Protected Health Information (PHI) Access

Restricted: This position is classified under Ancillary Provider and is granted restricted access for the purpose of providing patient care. Restricted access is defined according to workforce member specific job duties or, if for non-treatment purposes, according to the purpose for which the use is intended. Use and disclosure must be in accordance with applicable privacy policies and procedures.

Health and Safety Requirements

• Must adhere to safety regulations, personnel policies, and procedures.
• Safety and Hazard Communication training update is required annually.
• Knowledgeable of OSHA and CLIA requirements to assure compliance.
• Maintains yearly health maintenance records by obtaining TB skin testing and completion of the hepatitis series.

Privacy Rule Compliance Requirements

• Adheres to Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures.
• Must complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures.
• Must comply with Privacy Rule guidelines by learning to protect FPHC patients’ medical privacy.
• Must comply with Privacy Rule guidelines by appropriately maintaining patient information in compliance with national standards.
• Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records.

Qualifications

Education and Experience: Graduate of an accredited college/university with a degree in Medical Technology or related subject with a minimum of one year of laboratory work experience; or a combination of training, education, and work experience relative to the position.

Knowledge, Skills, and Abilities: Knowledge of work performed in the laboratory. Possess the ability to set priorities well. Possess the ability to operate lab equipment efficiently. Possess the ability to carry out testing procedures accurately with attention to detail. Possess the ability to prioritize tasks and workloads.

Certifications, Licensure, and Registrations: MLT or MT (ASCP or AMT Certification).

Physical and Mental Demands

Requires working under stressful conditions or working irregular hours. Must be able to express ideas clearly and concisely and exercise balanced judgment in evaluating situations and making decisions. Must be able to communicate, written and orally, information to clients and staff.

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