Frequently Asked Questions

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Franklin Primary Health Center, Inc. offers answers to frequently asked questions about your healthcare needs and the quality services we provide. Click on a subject heading below to view questions and answers pertaining to your inquiry. Links throughout the answers will guide you to further information on our website. Should you have any further questions, please consult our Contact Us! page.

General Questions & Information

Billing Concerns and Payment Methods

Dentistry

Substance Abuse

Healthcare for the Homeless

HIV/AIDS Services

Medication Assistance

Nutrition Counseling & Education

Optometry Services

Pediatrics

Pharmacy Services

SOBRA Medicaid Program

General Questions & Information

Billing Concerns and Payment Methods

  • What payment methods does Franklin accept?

    Franklin accepts Visa and MasterCard only, personal checks, and all debit cards. On returned checks there is an additional fee of $30.

  • What payment arrangements are available?

    At Franklin, you can pay by phone, mail, or in person at any of our convenient locations. For large bills, a payment plan can be arranged with our Billing department.

  • Can I be seen without insurance?

    Yes, all patients can be seen provided they have proper ID, proof of income, and a minimum co-payment of $25 for medical services. The minimum fee for dental services is $30.

  • Do I need proof of income if I have insurance?

    Medicare is the only insurance that requires proof of income if the patient would like to qualify to receive a sliding scale fee. Medicaid patients are only required to provide proof of income when they are seeking Family Planning services.

  • What insurances does Franklin accept?

    Franklin accepts all insurances; however, in the event that your insurance will not cover the full cost of Franklin services, you will be responsible for any unpaid amount.

  • How much is my insurance co-payment?

    Your co-payment will depend upon your insurance plan. For Medicare there is no co-payment. However, there is a $1 co-payment for Medicaid patients.

Dentistry

Drug Prevention & Education

  • How do I qualify for the program?

    Anyone can apply at anytime. We offer a walk-in program, and we also take referrals. If an individual does not qualify, we will help him find treatment that meets his needs.

  • How much does it cost?

    We charge 5 percent of your monthly income. So if you receive $100 per month you will be required to pay $5. We do require proof of income.

  • How long does the program last?

    The program typically lasts a year but progress will depend on each individual's dedication to the program. Some have completed the program in as little as 6 months.

  • Do you provide education for the public?

    Our Prevention Specialist goes out into the community and educates the public, including schools, churches, companies, civic organization and anyone or group who may be in need of information. There is no charge for such speaking engagements.

  • Is there an age limit for treatment?

    Anyone can apply at any age.

Healthcare for the Homeless

  • What are the eligibility requirements?

    To receive healthcare and social services provided by H. E. Savage Healthcare for the Homeless, individuals must meet the definition of homelessness as defined by the Department of Human Services, Section 330 (H) Grant Program.

    According to that definition anyone who lacks a fixed, regular, and adequate night-time residence qualifies; as well as anyone residing temporarily (less than a year) in a supervised publicly or privately operated facility or shelter; anyone doubling up with other families; individuals or families who live in a public or private place not designed for, or ordinarily used as, a regular sleeping accommodation for human beings, such as, sleeping in cars, abandoned buildings, or under bridges also qualifies.

  • Does Franklin provide transportation through its homeless program?

    Franklin will provide transportation to medical services, mental health services, substance abuse services and referral agencies.

  • What other assistance does the homeless program provide?

    Franklin's H.E Savage Healthcare for the Homeless provides assistance with food, medications, financial assistance, housing, employment services, HIV counseling, mental health and substance abuse assessments, treatments and referrals for homeless patients.

  • Does H. E. Savage Healthcare for the Homeless accept donations?

    Yes, donations help purchase medication, pay for referrals to specialty clinics, glasses, dentures, etc. Unless we have donates these services cannot be provided.

HIV/AIDS Services

Medication Assistance

Nutrition Counseling & Education

  • What type of nutritional counseling is offered?

    Nutritional counseling is available for adults and children with diabetes, high blood pressure, high cholesterol, overweight or obesity, pregnancy, anemia, acid reflux, HIV/AIDS, substance abuse, and other dietary related disorders.

  • What should I expect at the consultation?

    The nutritionist will assess a typical day's intake and make recommendations if changes are needed. A meal plan will be given that is customized for each individual taking into consideration his/her schedule, food preferences, and more.

  • How much does nutrition counseling cost?

    The fee is based on your income. Medicare and some other insurances sometimes pay for certain types of nutritional counseling.

  • How do I make an appointment?

    Your Franklin provider must refer you. You will be contacted and an appointment will be scheduled at that time.

  • Are nutritional services only offered at the Medical Mall?

    No. You may see the nutritionist at all Franklin Primary Health Center locations with exception exception centers in Baldwin and Choctaw Counties.

Optometry Services

Pediatrics

Pharmacy Services

SOBRA Medicaid Program